Ask the Experts

Artificial Intelligence is transforming the health insurance industry and group health plans—but is it all good news? In this episode, we explore key areas where AI is making an impact, from claims automation and predictive analytics to telemedicine and fraud detection. We’ll break down the benefits—like efficiency, personalization, and cost savings—alongside the challenges, including bias, privacy concerns, and regulatory hurdles. Whether you’re a broker, employer, or just curious about the future of healthcare, this episode offers a clear, balanced look at AI’s promise and pitfalls.

If you have any immediate questions, please contact your Account Executive.

In this episode, we will discuss:

• Claims Processing Automation
• Predictive Analytics for Risk Assessment
• Customer Service with AI Chatbots
• AI in Underwriting
• Fraud Detection and Prevention
• Ethical and Regulatory Challenges

Podcast: Ask the Experts January 2026

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