Benefits Management


Providing in-depth consultative advice with an ease of doing business and regular proactive communication is the foundation for helping our clients manage their employee benefits program.

HR Benefits Administration System

Employers who leverage the MBA enrollment system can continue to utilize the platform to maintain employee records, create and run HR data reports, and allow employees to enter life-event changes and new hire enrollments.

Mobile Access

A free mobile app is available in the Apple and Android stores, enabling HR Administrators to access plan information, documents, and employee information directly from a smart phone or tablet.

Mobile Access Screenshot
 

12-Month Service Calendar

Account Managers have a structured 12-month service calendar with automatic reminders to help ensure we are proactively managing and communicating the renewal process to our clients.

 

HR Advisory Resources

MBA has partnered with ThinkHR to provide our clients with first-class HR advisory resources, including ThinkHR Comply, Learn, and Live. Together these resources provide employers with a comprehensive web-based resource center, employee education and training courses, and a service center staffed with HR professionals.

ThinkHR Comply

ThinkHR Comply provides employers with a trusted information database, continually updated to feature the latest resources regarding HR policies, laws, and best practices.

Designated Account Manager

Clients are assigned a designated Account Manager as a familiar point of contact for the daily administration of their benefits program, claims support, general questions on policy and procedure, and billing inquiries.

Our Account Managers attend regular training and continuing education seminars. These include carrier product updates, carrier policy and procedures, industry updates, and legislative news.

Transaction Processing

Within our team is a dedicated resource to handle all transactions to carriers on the client’s behalf. This includes new hire enrollments, terminations, life-event changes, and COBRA coordination.

Proactive Communication

We keep our clients informed through multiple methods including proactive conversations, periodic on-site visits, our client portal, a monthly newsletter, email notifications, webinars, and on-demand videos.

Claims & Healthcare Advocacy

MBA is available to assist with claim resolution and related issues. If the issue is clinical in nature, such as a medical procedure approval, we will connect the employee with a registered nurse for assistance.

Client Portal

Through our secure website, HR Administrators can retrieve benefit plan information, access compliance bulletins and forms, and interact with other HR Administrators through the Community Message Board.